Holland America Line extends its pause of cruise operations
All 2020 Alaska, Europe and Canada/New England sailings and the fall Grand Africa Voyage are cancelled
With travel restrictions continuing for the near future due to global health concerns, Holland America Line has decided to extend its pause of global cruise operations and cancel all Alaska, Europe and Canada/New England cruises for 2020.
In addition, Amsterdam will not operate the 79-day Grand Africa Voyage from Boston, Massachusetts, to Fort Lauderdale, Florida, that was scheduled to depart on Oct. 3, 2020. Holland America Line had previously cancelled all 2020 Land+Sea Journeys, which combine an Alaska cruise with an overland tour to Denali and the Yukon.
Orlando Ashford, president of Holland America Line, said:
“As we continue to navigate through these unprecedented and challenging times, the best decision right now is to extend our pause in cruise operations into the fall. While this is very disappointing and we never want to let our guests down, as soon as it makes sense we will be back cruising again, giving our guests the memorable travel experiences they continue to dream about.”
All guests, or their travel advisors, will automatically be notified if their cruise departure has been cancelled.
Those with impacted cruises will automatically be cancelled, and all guests will receive a Future Cruise Credit per person as follows:
- Paid in Full: Those who had paid in full will receive 125% Future Cruise Credit of the base cruise fare paid to Holland America Line.
- Not Paid in Full: Those with bookings not paid in full will receive a Future Cruise Credit of double the amount of the deposit paid for the cruise. The minimum Future Cruise Credit is $100 and the maximum will be an amount up to the base cruise fare paid.
The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than June 15, 2020. This includes Holland America Line’s Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees and port expenses.
Due to the unprecedented volume of bookings impacted by cancellations, Holland America Line asks for guests’ patience and understanding regarding the time needed to work through processing refunds and FCCs.
The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions at the Cancellation Preferences form for all details.
Recognizing the vital role travel advisors play in the success of the cruise industry, Holland America Line will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the Future Cruise Credits when their clients rebook.